Shipping policy

Last Updated: August 2026

At Dream Weaver, every piece of embroidery is custom-made with love and care from our studio in Ramsgate, Kent. Because our items are personalised and made-to-order, your delivery timeline consists of two parts: Processing Time (making your item) + Shipping Time (delivery).

Processing Times (Made-to-Order)

Before we can dispatch your order, we need time to prepare your artwork, draw the design for embroidery, and stitch your garment.

• Standard Processing Time: 21 business days

• Peak / Holiday Seasons: Processing times may extend to 28 business days during busy periods.

Note: Processing time begins once we receive your complete order details, approved pet photos, or digital design files.

UK Shipping Rates & Estimated Delivery Times

We ship all orders across the United Kingdom using Royal Mail and DPD. Once your item has been crafted and packaged, shipping times depend on the delivery service selected at checkout:

Delivery Option	Estimated Delivery Time	Cost
Standard Delivery (Royal Mail Tracked 48)	2 – 3 business days	£3.95 (or FREE over £70)
Express Delivery (Royal Mail Tracked 24)	1 – 2 business days	£5.95

All shipping timeframes are estimates provided by Royal Mail and are calculated from the day your order is dispatched, not the date the order is placed.

Order Tracking

Once your custom embroidery piece has been completed and dispatched, you will receive a shipping confirmation email containing your Royal Mail/DPD tracking number. You can use this to follow your parcel's progress directly via the couriers' website.

Shipping Addresses & Delivery Errors

Please double-check your shipping address during checkout.

Because our products are custom-made, we cannot offer refunds or free replacements for orders delivered to an incorrect address provided by the customer. If you notice a typo in your address, please contact us immediately at hello@dream-weaver.co.uk before your item is dispatched.

Damaged or Lost Parcels

We inspect every embroidered item before it leaves our Ramsgate studio to ensure the highest quality.

• Damaged in Transit: If your package arrives damaged, please take photos of both the outer packaging and the damaged item, and email us at hello@dream-weaver.co.uk within 48 hours of delivery.

• Delayed / Lost Items: Royal Mail considers a UK parcel lost after 10 business days from the estimated delivery date. If your tracking hasn't updated or your order is delayed beyond this timeframe, please reach out to us so we can investigate with Royal Mail and resolve the issue for you.

Questions?

If you have any questions about shipping, lead times, or need an order for a specific date or special occasion, please contact us at hello@dream-weaver.co.uk before placing your order.